The AI phone agent for Retail & E-commerce
Answers the order status question, files the return, and routes anything urgent to a human.
Your Orders, Callbacks and Customers — in your own words, in your dashboard.
Accounts are set up with you by our team · Keep your existing number · Billed by the minute
Listening…
A simulated call — this is what lands in your dashboard.
Built for Retail & E-commerce
Switched on for this sector when your account is set up. Everything else in P1 Desk — calls, transcripts, analytics, integrations — is on for every sector.
| Capability | Retail & E-commerce |
|---|---|
| OrdersTaken on the call, checked against your catalog, sent to your systems | Included |
| CallbacksBooked, moved and cancelled by phone, with reminders | Not used |
| ProductsPrices and availability the agent quotes from | Included |
| Knowledge documentsPolicies, price lists and FAQs the agent searches before it answers | Included |
| Payment by linkA secure link texted after the call; held until paid — no card numbers by phone | Not used |
| Outbound campaignsYour agent calls your leads inside the legal window for your market | Included |
| Delegated errandsThe agent calls, texts and books on your behalf — and asks before it spends | Not used |
What the agent handles
- Takes phone orders from the product list with sizes and options
- Answers "is it in stock?" and "how much?" from your catalog
- Logs order-status and return requests with the reference number
- Takes wholesale and bulk enquiries as a message for sales
- Gives opening hours, location and delivery policy from your documents
What it captures on every call
Beyond name and number, the agent asks for the details your sector needs:
- delivery or collection
- order reference
Safety rules built in
- Take phone orders from the product list below, confirming each item, its options and quantity before finalizing.
- Answer stock and price questions from the list only. If a product is not listed, say it's unavailable. Never invent a price.
- For order-status questions use lookup_order with the caller's phone number or reference and read the status back. For returns, take the reference and the caller's phone number as a message and say a team member will follow up.
- Never promise a refund amount or a delivery date you have not been given.
E-commerce / POS
Every record is delivered as signed JSON to the endpoint you set — through Zapier, Make, n8n or your own code. No native two-way sync yet.
Read the webhook contract- Shopify
- WooCommerce
- Square
Vendor names identify webhook destinations, not partnerships.