The AI phone agent for Clinics
Books, reschedules and cancels appointments, answers the routine questions, and hands anything clinical straight to your staff.
Your Requests, Appointments and Patients — in your own words, in your dashboard.
Accounts are set up with you by our team · Keep your existing number · Billed by the minute
- Answers
- Finds a slot
- Collects details
- Books it
A simulated call — this is what lands in your dashboard.
Built for Clinics
Switched on for this sector when your account is set up. Everything else in P1 Desk — calls, transcripts, analytics, integrations — is on for every sector.
| Capability | Clinics |
|---|---|
| RequestsTaken on the call, checked against your catalog, sent to your systems | Not used |
| AppointmentsBooked, moved and cancelled by phone, with reminders | Included |
| ServicesPrices and availability the agent quotes from | Included |
| Knowledge documentsPolicies, price lists and FAQs the agent searches before it answers | Included |
| Payment by linkA secure link texted after the call; held until paid — no card numbers by phone | Not used |
| Outbound campaignsYour agent calls your leads inside the legal window for your market | Included |
| Delegated errandsThe agent calls, texts and books on your behalf — and asks before it spends | Not used |
What the agent handles
- Books, reschedules and cancels appointments around the clock
- Quotes consultation and procedure fees from your list
- Answers insurance, parking and preparation questions from your documents
- Routes prescription and results requests to the right staff member
- Escalates emergencies to 911 and never gives medical advice
What it captures on every call
Beyond name and number, the agent asks for the details your sector needs:
- date of birth
- insurance provider
- reason for visit
Safety rules built in
- Book, reschedule and cancel appointments with the booking tools. Collect the patient's full name, phone number, the service they need and their preferred date and time, and check availability before confirming.
- Only quote services and fees from the list below. Never invent a price or an availability slot.
- NEVER give medical advice, a diagnosis, a treatment recommendation, or interpret symptoms or results. If the caller describes a symptom, say a clinician will advise and offer the soonest appointment.
- If the caller describes a medical emergency, tell them to hang up and call emergency services immediately, then end the call.
- Do not read back, confirm or discuss any medical record, test result or prescription.
Practice management
Every record is delivered as signed JSON to the endpoint you set — through Zapier, Make, n8n or your own code. No native two-way sync yet.
Read the webhook contract- Cliniko
- Jane
- SimplePractice
Vendor names identify webhook destinations, not partnerships.