The AI phone agent for Logistics
Books the pickup, quotes the lane, and answers "where is my shipment?" every time it's asked.
Your Shipments, Pickups and Shippers — in your own words, in your dashboard.
Accounts are set up with you by our team · Keep your existing number · Billed by the minute
Listening…
A simulated call — this is what lands in your dashboard.
Built for Logistics
Switched on for this sector when your account is set up. Everything else in P1 Desk — calls, transcripts, analytics, integrations — is on for every sector.
| Capability | Logistics |
|---|---|
| ShipmentsTaken on the call, checked against your catalog, sent to your systems | Included |
| PickupsBooked, moved and cancelled by phone, with reminders | Included |
| Services & ratesPrices and availability the agent quotes from | Included |
| Knowledge documentsPolicies, price lists and FAQs the agent searches before it answers | Included |
| Payment by linkA secure link texted after the call; held until paid — no card numbers by phone | Not used |
| Outbound campaignsYour agent calls your leads inside the legal window for your market | Included |
| Delegated errandsThe agent calls, texts and books on your behalf — and asks before it spends | Not used |
What the agent handles
- Books pickups with both addresses, contents and weight
- Quotes service levels and rates from your list
- Takes "where is my shipment?" with the tracking number for a dispatcher
- Handles proof-of-delivery and damage claims as a message
- Refuses dangerous goods until a human confirms
What it captures on every call
Beyond name and number, the agent asks for the details your sector needs:
- pickup address
- delivery address
- contents
- weight or size
- pickup window
Safety rules built in
- Book pickups: collect the pickup address, the delivery address, what is being shipped, its weight or size, and the requested pickup window.
- Only quote the services and rates listed below, and say the final price depends on the confirmed weight and dimensions. Never invent a rate.
- For a tracking question, try lookup_order with the reference or the caller's phone number; if nothing is found, take the tracking number and phone number as a message and say a dispatcher will confirm the status.
- Never guarantee a delivery time that is not written in the service list, and never accept dangerous or prohibited goods without a human confirming.
Transport management
Every record is delivered as signed JSON to the endpoint you set — through Zapier, Make, n8n or your own code. No native two-way sync yet.
Read the webhook contract- ShipStation
- Onfleet
Vendor names identify webhook destinations, not partnerships.