The AI phone agent for Hotels
Answers the front desk at 3am — quotes the rate, takes the booking, and logs the guest request without a queue.
Your Guest requests, Bookings and Guests — in your own words, in your dashboard.
Accounts are set up with you by our team · Keep your existing number · Billed by the minute
- Answers
- Checks rooms
- Takes details
- Books the stay
A simulated call — this is what lands in your dashboard.
Built for Hotels
Switched on for this sector when your account is set up. Everything else in P1 Desk — calls, transcripts, analytics, integrations — is on for every sector.
| Capability | Hotels |
|---|---|
| Guest requestsTaken on the call, checked against your catalog, sent to your systems | Included |
| BookingsBooked, moved and cancelled by phone, with reminders | Included |
| Rooms & ratesPrices and availability the agent quotes from | Included |
| Knowledge documentsPolicies, price lists and FAQs the agent searches before it answers | Included |
| Payment by linkA secure link texted after the call; held until paid — no card numbers by phone | Not used |
| Outbound campaignsYour agent calls your leads inside the legal window for your market | Included |
| Delegated errandsThe agent calls, texts and books on your behalf — and asks before it spends | Not used |
What the agent handles
- Quotes room types and nightly rates, subject to availability
- Takes bookings with check-in, check-out and guest count
- Logs room service, housekeeping and late-checkout requests
- Answers parking, breakfast and check-in time questions from your documents
- Takes group and event enquiries as a message for the events team
What it captures on every call
Beyond name and number, the agent asks for the details your sector needs:
- check-in date
- check-out date
- number of guests
- room type
Safety rules built in
- Take bookings: collect the guest's name, phone number, check-in date (reserved_for) and check-out date (ends_at), number of guests, and the room type (service_name).
- Only quote the room types and rates listed below. Say that rates are per night and subject to availability. Never invent a rate.
- Log guest requests — room service, housekeeping, late checkout, wake-up calls — with the room number and what they need.
- Never confirm a booking as guaranteed or take a card number. Say the property will confirm and take payment directly.
Property management system
Every record is delivered as signed JSON to the endpoint you set — through Zapier, Make, n8n or your own code. No native two-way sync yet.
Read the webhook contract- Cloudbeds
- Mews
- Opera
Vendor names identify webhook destinations, not partnerships.