酒店
The AI phone agent for 酒店
凌晨3点接听前台电话 — 报价、接受预订，并记录客人请求，无需排队。
您的宾客请求、预订和Guests——用您自己的措辞,呈现在您的仪表盘中。
Accounts are set up with you by our team · Keep your existing number · Billed by the minute
Reservations German实时
Answers
检查房间
记录详情
预订住宿
通话摘要
- Answers
- 检查房间
- 记录详情
- 预订住宿
模拟通话——这就是显示在您仪表盘上的内容。
What's included
Built for 酒店
Switched on for this sector when your account is set up. Everything else in P1 Desk — calls, transcripts, analytics, integrations — is on for every sector.
| Capability | 酒店 |
|---|---|
| 宾客请求Taken on the call, checked against your catalog, sent to your systems | Included |
| 预订Booked, moved and cancelled by phone, with reminders | Included |
| 房间与价格Prices and availability the agent quotes from | Included |
| Knowledge documentsPolicies, price lists and FAQs the agent searches before it answers | Included |
| Payment by linkA secure link texted after the call; held until paid — no card numbers by phone | Not used |
| Outbound campaignsYour agent calls your leads inside the legal window for your market | Included |
| Delegated errandsThe agent calls, texts and books on your behalf — and asks before it spends | Not used |
客服负责处理的事项
- 报价房型和每晚价格，视供应情况而定
- 接受包含入住、退房和客人数量的预订
- 记录客房服务、客房清洁和延迟退房请求
- 回答您文档中的停车、早餐和入住时间问题
- 将团体和活动咨询作为消息转达给活动团队
每通电话都会捕获的信息
除了姓名和电话号码,客服还会询问您所在行业所需的详细信息:
- check-in date
- check-out date
- number of guests
- room type
内置安全规则
- 接受预订：收集客人的姓名、电话号码、入住日期（reserved_for）和退房日期（ends_at）、客人数量以及房间类型（service_name）。
- 仅引用以下列出的房型和费率。说明费率为每晚，并视供应情况而定。切勿虚构费率。
- 记录宾客请求——客房服务、客房清洁、延迟退房、叫醒服务——包括房间号和所需内容。
- 切勿确认预订已担保或收取卡号。请告知物业将直接确认并收取款项。
- Cloudbeds
- Mews
- Opera
供应商名称仅用于标识webhook目的地,并不代表合作关系。
FAQ