零售与电商
The AI phone agent for 零售与电商
回答订单状态问题，提交退货，并将任何紧急事项转接给人工客服。
您的Orders、Callbacks和Customers——用您自己的措辞,呈现在您的仪表盘中。
Accounts are set up with you by our team · Keep your existing number · Billed by the minute
商店专线 Spanish实时
Answers
检查库存
接单
Confirms
Order生成中
正在聆听…
模拟通话——这就是显示在您仪表盘上的内容。
What's included
Built for 零售与电商
Switched on for this sector when your account is set up. Everything else in P1 Desk — calls, transcripts, analytics, integrations — is on for every sector.
| Capability | 零售与电商 |
|---|---|
| OrdersTaken on the call, checked against your catalog, sent to your systems | Included |
| CallbacksBooked, moved and cancelled by phone, with reminders | Not used |
| ProductsPrices and availability the agent quotes from | Included |
| Knowledge documentsPolicies, price lists and FAQs the agent searches before it answers | Included |
| Payment by linkA secure link texted after the call; held until paid — no card numbers by phone | Not used |
| Outbound campaignsYour agent calls your leads inside the legal window for your market | Included |
| Delegated errandsThe agent calls, texts and books on your behalf — and asks before it spends | Not used |
客服负责处理的事项
- 根据产品列表（含尺寸和选项）接听电话订单
- Answers "is it in stock?" and "how much?" from your catalog
- 记录订单状态和退货请求，附带参考编号
- 以消息形式接收批发和大宗采购咨询，发送给销售部门
- 提供您文件中的营业时间、地点和配送政策
每通电话都会捕获的信息
除了姓名和电话号码,客服还会询问您所在行业所需的详细信息:
- delivery or collection
- order reference
内置安全规则
- 根据以下产品列表接听电话订单，在最终确定前确认每个商品、其选项和数量。
- 仅根据列表回答库存和价格问题。如果产品未列出，请说明其不可用。切勿编造价格。
- 对于订单状态问题，请使用来电者电话号码或参考号进行 lookup_order 并回读状态。对于退货，请将参考号和来电者电话号码作为消息记录下来，并告知团队成员将跟进。
- 切勿承诺未告知的退款金额或送货日期。
- Shopify
- WooCommerce
- Square
供应商名称仅用于标识webhook目的地,并不代表合作关系。
FAQ